Your right to privacy and data security is a primary concern to Plan Lab (ABN 67 615 941 903). Personal information submitted to Plan Lab whether over the Internet or by other means, is maintained, controlled and kept secure by Plan Lab. Reference to ‘personal information’ has the same meaning as the definition under the Privacy Act 1988 (Cth) which includes (without limitation) an individual’s name, address, phone number, date of birth, signature, credit & lending information, photographs, employment history.
Plan Lab requests your personal information for specific purposes, for example, we may request personal information from you if you:
- Book/attend a Plan Lab Consultation
- Book/attend the Plan Lab Studio Space for any purpose
- Request to be notified when our website is updated;
- Request information regarding the services and products we provide;
- Provide feedback through intermittent on-line surveys;
- Request to be notified of the issuing of news items or press releases; or
- Provide feedback on a particular issue so we can contact you if needed.
Personal information provided to Plan Lab will be kept confidential and will only be used for the purpose it was given and in a way that is necessary for Plan Lab to carry out its services, which may include (without limitation) marketing, research, planning and product development. We will ensure to the best of our abilities that this purpose is made known to you at the time you submit your personal information.
By providing your personal information to Plan Lab, you consent to Plan Lab providing your personal information to agents and contractors of Plan Lab, Rivergum Property Sales Pty Ltd and Rivergum Homes Pty Ltd solely to carry out the services they are performing for Plan Lab and/or preparing your building contract. Plan Lab’s agents and contractors are required to keep your personal information confidential.
TECHNOLOGY TO OBTAIN INFORMATION
Plan Lab agrees not to disclose personal information to any outside organisation (without your approval) for its use in marketing.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You can request in writing access at any time to any personal information that Plan Lab holds about you directly. Plan Lab may, at its discretion, charge you a reasonable fee where access is provided.
We will use reasonable endeavours to ensure the personal information we collect and handle is accurate. Further, we note that it is reasonable for us to assume you have provided accurate and complete personal information. At your request, Plan Lab will take reasonable steps to correct any of your personal information if it can be established that the personal information is not accurate, complete or otherwise up-to-date.
STORAGE OF YOUR PERSONAL INFORMATION
We will use reasonable endeavours to protect your personal information in our possession. Our security measures include (without limitation), secure access to offices with security systems, encrypted passwords, IT systems with firewalls, anti-virus programs and regular security training.
Whilst we use reasonable endeavours, we cannot guarantee that your personal information will not be stolen or used without our permission. To the extent permissible by law, we will not be reasonable for unauthorised access, disclosure or use of your personal information. If you are aware (or suspect) that someone has your personal information without permission, please contact Plan Lab immediately.
Once we are no longer required to hold your personal information, we will destroy your personal information, with hard-copies destroyed in our secured shred bins and delete (in a manner which cannot be recovered) the electronic files. Any personal information required to be held by us by law will be retained by Plan Lab.
SHARING YOUR PERSONAL INFORMATION
As stated above, we will not disclose your personal information except to provide the required service, unless we are required by law or authorised by law, or there is a threat to a person’s health or safety.
We will only share your personal information to a foreign contractor or supplier in limited circumstances, and where that contractor or supplier is bound by principles of privacy which are similar to the APPs. This may include locations such as Philippines, India and Vietnam. Plan Lab also notes that your personal information may be collected and backed-up in the Cloud (which may also be overseas).